Merchant Services Information

Regency Assurance is an international long term licensed insurance company regulated by the Financial Services Regulatory Commission and registered in Nevis. The following is important information relating to the payment of your international insurance plan. Regency for Expats is a trading name of Regency Assurance.

Terms And Conditions

Your cover is subject to standard terms and conditions with the full terms included within the Health Insurance Brochure for health insurance terms and conditions, and within the Life Insurance Brochure for the life insurance terms and conditions.

These brochures are available to download here:

Website Privacy Policy

You can read our privacy policy by visiting:

Customer Service

Customer service contact information including e-mail address and or telephone number. Regency provides prospective and existing members with access to an international customer service team to support them with any queries they may have.

You can contact the customer service team via telephone numbers and email addresses listed here:


Currency of transaction and prices items beings sold. Regency for Expats international insurance is denominated in United States Dollars and all prices listed are in United States Dollars.

Any refund provided under the cancellation policy will be made in United States Dollars.

Delivery Policy

All policy documents will be issued by email to the main insured person within 48 working hours of receipt of the correct and appropriate payment.

Policy document delivery by post is available upon request and will be sent within 48 working hours of request as long as the correct and appropriate premium payment has been received.


Country of merchant domicile. Regency Assurance is domiciled in Nevis.

Regency Assurance
Hunkins Waterfront Plaza

Refund/Cancellation Policy

You can cancel your policy and receive a full refund of any premiums paid.

You must contact Regency for Expats within 14 days of the purchase of this policy and not have made a claim in order to receive a refund.

Card Brand Usage

Regency accepts Visa and Mastercard for payment of insurance premiums.

Payment Security

Regency has incorporated the highest levels of security for credit card payments.

In addition to ISO 27001 accreditation and meeting US NIST standards whilst employing IDS/DDOS protections the company complies with ISO/IEC 27001:2013, NIST SP 800-53, HIPAA, FedRAMP, SOC 1 and SOC 2 and meets country-specific standards including Australia IRAP, UK G-Cloud, and Singapore MTCS.

Furthermore, Regency completes an annual PCI DSS assessment using an approved Qualified Security Assessor (QSA) and is currently certified as compliant under PCI DSS version 3.2